nicepg Privacy
Policy

1 Who We Are

nicepg is a PAGCOR-regulated online casino and sports betting platform serving Filipino players throughout the Philippines. When you use the nicepg website at nicepg.net — whether to browse game content, create an account, deposit funds, or access support — nicepg acts as the data controller responsible for the personal information you provide and the data generated by your use of the platform.

Our platform is operated in compliance with the Philippine Amusement and Gaming Corporation (PAGCOR) licensing requirements and the Republic Act No. 10173, also known as the Data Privacy Act of 2012, as implemented by the National Privacy Commission (NPC). This Privacy Policy describes how we fulfil our obligations as a data controller under Philippine law and how we protect the privacy rights of every nicepg player.

2 Data We Collect

nicepg collects personal information that is necessary to operate a licensed and compliant online gaming platform in the Philippines. The categories of personal data we process are as follows:

2.1 Identity and Registration Data

When you register a nicepg account, we collect your full legal name, date of birth, gender, nationality, and a valid government-issued ID number (such as your PhilSys National ID, passport number, driver's license number, SSS ID, UMID, or voter's ID). This data is required to verify your identity, confirm your eligibility (including the PAGCOR-mandated 21+ age requirement), and comply with our Know Your Customer (KYC) obligations.

2.2 Contact Information

We collect your Philippine mobile number and email address during registration. These are used to send account notifications, transaction confirmations, security alerts, and, where you have opted in, promotional communications.

2.3 Financial and Payment Data

To process deposits and withdrawals, nicepg collects payment-related information including your GCash number, Maya (PayMaya) account details, bank account name and number (for BPI, BDO, or UnionBank transfers), Coins.ph wallet details, or USDT TRC20 wallet address. We do not store full bank card numbers or CVV codes on our servers. Payment processing is handled by licensed third-party processors.

2.4 KYC Verification Documents

Prior to approving withdrawals, nicepg requests scanned or photographed copies of one or more government-issued IDs and, where required by PAGCOR's Anti-Money Laundering Act (AMLA) compliance procedures, proof of address documents such as a recent utility bill or bank statement showing your Philippine residential address.

2.5 Gaming and Transaction Data

We automatically record all gaming activity associated with your account, including game sessions, wagers placed, game outcomes, bonus usage, and win/loss history. We also record all deposit and withdrawal transactions including amounts, timestamps, payment channels used, and transaction statuses.

2.6 Technical and Device Data

When you access the nicepg platform, we automatically collect technical data including your IP address, device type and model, operating system, browser type and version, screen resolution, session duration, referring URL, and pages visited. This data is used for security monitoring, fraud prevention, and platform optimization.

2.7 Communications Data

If you contact our customer support team via live chat or email, we retain records of those communications including your queries, our responses, and any attachments shared, for quality assurance, dispute resolution, and regulatory audit purposes.

3 How We Collect Your Data

nicepg collects personal data through the following means:

• Directly from you — when you complete the registration form, submit KYC documents, make a deposit or withdrawal request, contact customer support, or fill in any other form on the nicepg platform;
• Automatically — through cookies, server logs, device fingerprinting, and similar technologies when you access and navigate the nicepg website or mobile platform;
• From third-party payment processors — when you make a deposit or withdrawal via GCash, Maya, BPI, BDO, UnionBank, Coins.ph, or USDT TRC20, the relevant payment processor may share transaction confirmation data with us;
• From identity verification services — nicepg may use third-party KYC providers to cross-reference the identity documents you submit against official databases for verification purposes, as required by PAGCOR;
• From publicly available sources — including PAGCOR's exclusion database and publicly accessible government records, to the extent permitted by Philippine law.

4 How We Use Your Data

nicepg uses your personal information only for lawful, specified, and legitimate purposes consistent with Philippine data privacy law. The specific purposes for which we process your data are:

• Account registration and management — to create, maintain, and administer your nicepg account, including processing your identity verification and ensuring your account details remain accurate and up to date;
• Age and eligibility verification — to confirm that you meet the minimum age requirement of 21 years as mandated by PAGCOR, and that you are not on any exclusion list;
• Payment processing — to process your deposit and withdrawal requests securely and to reconcile financial transactions in compliance with PAGCOR and AMLA requirements;
• Gaming and platform services — to deliver the games, promotions, bonuses, and other services available on the nicepg platform, and to maintain an accurate record of your gaming activity;
• Fraud prevention and security — to detect, investigate, and prevent fraudulent activity, multiple account creation, money laundering, and other prohibited conduct on the platform;
• Regulatory compliance — to comply with PAGCOR licensing conditions, AMLA reporting obligations, NPC data privacy requirements, and any other applicable Philippine laws and regulations;
• Responsible gaming — to monitor gaming patterns that may indicate problem gambling behavior and to administer self-exclusion and deposit limit tools in accordance with PAGCOR's responsible gaming framework;
• Customer support — to respond to your inquiries, complaints, and support requests in a timely and effective manner;
• Platform improvement and analytics — to analyze how players use the nicepg platform so we can improve the user experience, game selection, and service performance;
• Marketing communications — where you have provided explicit consent, to send you promotional offers, bonus notifications, and news about nicepg games and events. You may withdraw this consent at any time by contacting our support team.

5 Legal Basis for Processing

Under the Data Privacy Act of 2012 (Republic Act No. 10173), nicepg relies on the following legal bases for processing your personal information:

• Contractual necessity — processing your identity, contact, financial, and gaming data is necessary to perform the nicepg Account Agreement with you, including providing gaming services, processing payments, and managing your account;
• Legal obligation — processing is required to comply with PAGCOR licensing conditions, AMLA obligations, NPC directives, and other applicable Philippine laws and regulations;
• Legitimate interests — processing technical and device data for fraud prevention, platform security, and service improvement constitutes a legitimate interest pursued by nicepg that does not override your rights and freedoms as a data subject;
• Consent — where we send you marketing communications or use non-essential cookies, we rely on your freely given, specific, informed, and unambiguous consent, which you may withdraw at any time.

6 Sharing Your Personal Data

nicepg does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We share your data only in the following limited and necessary circumstances:

6.1 Payment Service Providers

To process your deposits and withdrawals, we share the minimum necessary financial and identity data with our licensed payment partners — including GCash, Maya, BPI, BDO, UnionBank, 7-Eleven Cliqq, Coins.ph, and USDT TRC20 processors. These providers are contractually bound to handle your data in accordance with their own privacy policies and applicable Philippine financial regulations.

6.2 Identity Verification Providers

nicepg may engage accredited third-party KYC and identity verification service providers to assist with document verification and background screening as required by PAGCOR. These providers process your data solely on our instructions and are prohibited from using it for any other purpose.

6.3 PAGCOR and Regulatory Authorities

As a PAGCOR-licensed operator, nicepg is required by law to report certain player data, transaction records, and gaming activity to PAGCOR and, where applicable, to the Anti-Money Laundering Council (AMLC) and the National Privacy Commission (NPC). We comply with all valid regulatory data requests without requiring your further consent where the law mandates disclosure.

6.4 Law Enforcement

nicepg may disclose personal data to Philippine law enforcement agencies, courts, or other government authorities where required by a valid legal order, warrant, subpoena, or applicable law — including disclosures required under the AMLA in connection with suspicious transaction reports.

6.5 Service Providers and Technology Partners

We engage reputable third-party service providers to assist with platform hosting, data analytics, customer support infrastructure, and cybersecurity services. All such providers are bound by data processing agreements that restrict their use of your data to the specific services they provide to nicepg.

7 Cookies & Tracking Technologies

nicepg uses cookies and similar tracking technologies (including web beacons, pixel tags, and session storage) to operate and improve the platform. The types of cookies we use are:

• Strictly necessary cookies — essential for the platform to function correctly, including maintaining your login session, processing transactions, and enforcing security controls. These cannot be disabled without affecting platform functionality;
• Functional cookies — used to remember your preferences, language settings, and customizations so you have a consistent experience each time you visit nicepg;
• Analytics cookies — used to collect aggregated, anonymized data about how players use the nicepg platform, helping us identify performance issues and improve the user experience. These are only activated with your consent;
• Security cookies — used to detect and prevent fraudulent activity, unauthorized account access, and bot-driven behavior on the platform.

You may manage your cookie preferences through your browser settings at any time. Please note that disabling strictly necessary cookies may impair your ability to use certain features of the nicepg platform, including logging in and processing transactions. nicepg does not use third-party advertising cookies or cross-site tracking cookies.

8 Data Retention

nicepg retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law and PAGCOR regulations. The following general retention periods apply:

• Account and identity data — retained for the duration of your account and for a minimum of five (5) years following account closure, as required by PAGCOR licensing conditions and AMLA record-keeping obligations;
• Financial and transaction records — retained for a minimum of five (5) years from the date of the transaction, in compliance with AMLA requirements and PAGCOR audit obligations;
• KYC documents — retained for at least five (5) years following account closure or the last transaction, whichever is later;
• Gaming history — retained for the duration of your account and for a period consistent with PAGCOR's record-keeping requirements after account closure;
• Technical and device data — retained for up to twelve (12) months for security and fraud analysis purposes, after which it is aggregated or deleted;
• Customer support records — retained for up to three (3) years following the resolution of the relevant inquiry or complaint.

When personal data is no longer required for its intended purpose and no legal retention obligation applies, nicepg will securely delete or anonymize it in a manner that prevents reconstruction or re-identification.

9 Data Security

nicepg implements a multi-layered security framework to protect your personal data against unauthorized access, disclosure, alteration, and destruction. Our key security measures include:

• Encryption in transit — all data exchanged between your device and the nicepg platform is encrypted using Transport Layer Security (TLS 1.2 or higher);
• Encryption at rest — sensitive personal data stored on our servers is encrypted using AES-256 encryption;
• Access controls — access to personal data within nicepg is restricted on a strict need-to-know basis, with role-based permissions and multi-factor authentication required for all staff accessing production systems;
• Fraud monitoring — we operate 24/7 automated fraud detection and manual review processes to identify and respond to suspicious activity on the platform;
• Penetration testing — our platform undergoes regular security assessments by independent cybersecurity professionals to identify and remediate vulnerabilities;
• Incident response — in the event of a personal data breach that poses a risk to your rights and freedoms, nicepg will notify the National Privacy Commission (NPC) within 72 hours of becoming aware of the breach, and will notify affected players without undue delay.

10 Your Data Privacy Rights

Under the Data Privacy Act of 2012 (RA 10173) and its implementing rules, you as a nicepg player have the following rights with respect to your personal data:

• Right to be informed — the right to know what personal data nicepg collects, how it is used, and with whom it is shared, as described in this Privacy Policy;
• Right of access — the right to request a copy of the personal data nicepg holds about you and to receive information about how it is being processed;
• Right to rectification — the right to request that inaccurate, incomplete, or outdated personal data be corrected without delay. You may update most personal details directly from your nicepg account settings;
• Right to erasure — the right to request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to nicepg's legal retention obligations under PAGCOR regulations and AMLA;
• Right to object — the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests where you believe your rights and freedoms override those interests;
• Right to data portability — the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit it to another data controller where technically feasible;
• Right to file a complaint — the right to lodge a complaint with the National Privacy Commission (NPC) if you believe your data privacy rights have been violated by nicepg.

To exercise any of the above rights, please submit a written request to our Data Protection Officer at [email protected]. nicepg will respond to all verified data subject requests within fifteen (15) business days. We may require proof of identity before processing your request to prevent unauthorized access to your data.

11 Children's Privacy & Age Restrictions

The nicepg platform is strictly for individuals who are 21 years of age or older, as required by PAGCOR's licensing conditions and applicable Philippine gambling laws. nicepg does not knowingly collect personal data from any person under the age of 21.

During the registration process, nicepg verifies the date of birth provided by every applicant and requires government-issued ID documentation that confirms age eligibility before a real-money account is activated. Players whose KYC documents reveal that they are under 21 will be denied registration, and any accidentally opened accounts will be immediately closed with deposits returned.

If you believe that a minor under the age of 21 has registered a nicepg account or that their personal data has been collected on our platform without authorization, please contact us immediately at [email protected]. We will investigate and take immediate corrective action, including notifying PAGCOR as required by our licensing obligations.

12 Changes to This Privacy Policy

nicepg reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, applicable Philippine law, PAGCOR regulatory requirements, or NPC guidelines. When material changes are made, we will:

• Post the updated Privacy Policy on this page with a revised effective date;
• Where practicable, notify registered players via email or in-platform notification of significant changes;
• Where required by the Data Privacy Act, obtain fresh consent for any new processing purposes that are materially different from those described in the version of the policy you originally accepted.

Your continued use of the nicepg platform following the posting of an updated Privacy Policy constitutes your acknowledgment of the changes. We encourage you to review this page periodically to stay informed about how we protect your data.

13 Contact Our Data Protection Officer

For all privacy-related inquiries, requests to exercise your data subject rights, complaints, or general questions about how nicepg handles your personal data, please contact our Data Protection Officer:

If you are not satisfied with nicepg's response to your privacy concern, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines, which is the competent supervisory authority for data privacy matters under RA 10173.